Bulk Papers
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Scrapbooking
Die Cuts & Kits
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Catalogs & Instructions
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Sample Card Gallery
Gift Certificates
Quilt-A-Cards

Customer Service

The Paper Cut, Inc.
234 West Northland Ave.
Appleton, WI 54911

920-954-6210
920-954-6266 fax

info@thepapercut.com

Please contact us with any questions or concerns you may have.

We DO NOT have a RETAIL STORE FRONT at Warehouse

ONLINE STORE ONLY

Office Hours:
Monday - Thursday 7:30 am - 4:00 pm CST

Your satisfaction is one of our highest concerns.

SHIPPING CHARGES
VIA UPS GROUND

NOTE - US POSTAL shipping options may be available during checkout in the shipping dropdown

Minimum shipping--$10.00 (most orders)

Orders up to $70 -- shipping is $10.00

$70 - $100 -- shipping is $12.00

$101 - $150 -- shipping is $16.00

$151 - $200 -- shipping is $20.00

$201 - $300 -- shipping is $28.00

$301 - $400 -- shipping is $34.00

$401 - $500 -- shipping is $40.00

$501 - $600 -- shipping is $48.00

$601 - $700 -- shipping is $56.00

NOTE FOR WHOLESALE (and some retail) SHIPPING - the above shipping chart is an estimate and not based on the weight of the actual product. If the actual shipping charges are significantly greater than what the website charged during the final checkout, your credit card on file will automatically be charged. If we do not have a payment method on file, we will contact you to obtain payment before your order is shipped.

Regarding FREE shipping for stores - this is UP TO $100 off based on actual ahipping charges from our shipping vendor.

CANADA SHIPPING

Exact shipping charges will apply. We will ship via UPS Ground, US MAIL Priority Flat Rate or US Mail Parcel, whichever is less.

SHIPPING TIME

We standardly ship orders within 3 - 5 business days from the date of the order.

We do offer expedited services, both on in-house turn-around time and on shipping services.

Rush orders MUST be received by NOON CST (Mon - Thurs)

in order to ship on the same day (in stock items only - custom cuts and die cuts required more time)

RUSH ORDERS MUST BE CALLED IN

RUSH FEES for
IN-HOUSE PROCESSING:

1 - 3 Items $10.00

4 - 6 Items $15.00

7 - 10 Items $20.00

Additional Shipping Charges apply, based on method of shipping.

If you need your order by a certain date, please contact us via email or phone after you have placed your on-line order. We ship via UPS Ground (except: Wisconsin and Minnesota - orders will ship via SpeeDee Delivery Service)

DISCREPANCIES / DAMAGES
Any order discrepancies or damages MUST be reported within 3 business days of receiving your order.

RETURNS
ALL returns must be pre-authorized thru Customer Service.

Custom Cuts, Die Cuts and non-stocked items ARE NOT RETURNABLE.

All returns are subject to a 15% or $15.00 (whichever is greater) restocking fee.

Cancelled orders will receive either an in house credit or a refund for the original transaction amount MINUS any processing fees incurred for the original transaction and the refund transactions.

Return shipping costs are the responsibility of the customer.

DISCOUNT/COUPON CODE EXCLUSIONS

Class Kits and Craft-along Kits on Class Page are NOT included in order total.

Order total is based on Product Total only - shipping fees are NOT included in the total.

There may be other applicable exclusions (such as sale items) based on the specific Coupon Code.