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Customer Service

The Paper Cut, Inc.
234 West Northland Ave.
Appleton, WI 54911

920-954-6210
920-954-6266 fax

info@thepapercut.com

Please contact us with any questions or concerns you may have.

We DO NOT have a RETAIL STORE FRONT at Warehouse

ONLINE STORE ONLY

Office Hours:
Monday - Thursday 7:30 am - 4:00 pm CST

Your satisfaction is one of our highest concerns.

SHIPPING CHARGES
VIA UPS GROUND

NOTE - US POSTAL shipping options may be available during checkout in the shipping dropdown

Minimum shipping--$8.00 (business) or $10.00 (residential)

Orders up to $60 -- shipping is $8.00(business) or $10.00 (residential)

$61 - $100 -- shipping is $10.00(business) or $12.00 (residential)

$101 - $150 -- shipping is $14.00(business) or $16.00 (residential)

$151 - $200 -- shipping is $18.00(business) or $20.00 (residential)

$201 - $300 -- shipping is $26.00(business) or $28.00 (residential)

$301 - $400 -- shipping is $32.00(business) or $34.00 (residential)

$401 - $500 -- shipping is $38.00(business) or $40.00 (residential)

$501 - $600 -- shipping is $44.00(business) or $46.00 (residential)

$601 - $699 -- shipping is $50.00(business) or $52.00 (residential)

CANADA SHIPPING

Exact shipping charges will apply. We will ship via Fed Ex or UPS Ground or US MAIL Priority Flat Rate, whichever is less.

SHIPPING TIME

We standardly ship orders within 3 - 5 business days from the date of the order.

We do offer expedited services, both on in-house turn-around time and on shipping services.

Rush orders MUST be received by NOON CST (Mon - Thurs, ON FRIDAY, deadline is 10 am CST)

in order to ship on the same day (in stock items only - custom cuts and die cuts required more time)

RUSH ORDERS MUST BE CALLED IN

RUSH FEES for
IN-HOUSE PROCESSING:

1 - 3 Items $10.00

4 - 6 Items $15.00

7 - 10 Items $20.00

Additional Shipping Charges apply, based on method of shipping.

If you need your order by a certain date, please contact us via email or phone after you have placed your on-line order. We ship via Fed Ex or UPS Ground (except: Wisconsin and Minnesota - orders will ship via SpeeDee Delivery Service)

DISCREPANCIES / DAMAGES
Any order discrepancies or damages MUST be reported within 3 business days of receiving your order.

RETURNS
ALL returns must be pre-authorized thru Customer Service.

Custom Cuts, Die Cuts and non-stocked items ARE NOT RETURNABLE.

All returns are subject to a 15% or $15.00 (whichever is greater) restocking fee.

Return shipping costs are the responsibility of the customer.